Are you a study participant?

If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

Thank you for using the E4

As of February 14th, 2025, the E4 and its software suite have officially been sunset. Click here for more information.
If you are looking for a wearable research solution, explore the Empatica Health Monitoring Platform.

Reporting EmbracePlus Hardware Issues

If you find any hardware or physical damage on the EmbracePlus and its charger, please fill the form at this link and provide the Empatica Research Support Team with at least the following information:

Serial Number of the EmbracePlus device
- The Serial Number can be found on the box or on the bottom of the pod case, starting with ‘S/N’.
Participant ID
Description of the issue (e.g. EmbracePlus has a broken display, damaged band, side button not working, etc.) and/or description of the event (e.g. EmbracePlus fell on a hard surface, the charger cracked open, etc.)
Picture of the physical damage