- Empatica Academic Support
- Collect Data
- Care Lab App Usage
options for the participant to log into the Care Lab App are outlined below: Logging in with the QR code The participant
- Empatica Academic Support
- Collect Data
- Care Lab App Usage
will not be able to log back in to sync any data still stored on the device's internal memory. Logging out and syncing data
- Empatica Academic Support
- Troubleshooting
- Care Lab App
It could be possible that the login step to the Care Lab App may fail. To resolve the issue, try the following steps: Make
- Empatica Academic Support
- Manage & Monitor Participants
- Manage Participants
generating participant login credentials, which will be used to log into the Care Lab App. Make sure that you check this step-by-step
- Empatica Academic Support
- Troubleshooting
- Care Lab App
> Camera toggle If the QR code still not working, try logging in by using the ‘Participant Identifier’ and ‘Password’
- Empatica Academic Support
- Manage & Monitor Participants
- Manage Participants
Participant will need the new password or QR code to log into the Care Lab App. Log into the Care Lab Portal. Care Lab Portal - http://carelab
- Empatica Academic Support
- Manage & Monitor Participants
- Monitor Participants
sudden disconnections. The Participant logged out - When the participant logs out of the Care Lab App, collected data cannot
- Empatica Academic Support
- Manage & Monitor Participants
- Manage Participants
not yet been used to log into the Care Lab App. MONITORING - The Participant has successfully logged into the Care Lab App
- Empatica Academic Support
- Troubleshooting
- Care Lab App
different ways to retrieve the participant credentials to log into the Care Lab App. Research and healthcare professionals
- Empatica Academic Support
- Collect Data
- EmbraceMini Usage
standard offboarding flow before pairing the new device (see Logging Participants Out of the Care App ). This ensures that any