Are you a study participant?
If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.
Thank you for using the E4
As of February 14th, 2025, the E4 and its software suite have officially been sunset. Click here for more information. If you are looking for a wearable research solution, explore the Empatica Health Monitoring Platform.
Care Lab App
- Issues with Logging into the Care Lab App
- QR Code Login Issues with the Care Lab App
- Missing Participant Login Credentials
- 'Phone is Not Supported' Message on the Care Lab App
- Care Lab App Pairing Issues
- Care Lab App Stops Responding or Closes Unexpectedly
- Digital Biomarkers Not Available on the Care Lab App
- ‘No Internet Connection’ Care Lab App Notification
- Care Lab App Shows ‘EmbracePlus Not Worn’
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