Are you a study participant?

If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

Thank you for using the E4

As of February 14th, 2025, the E4 and its software suite have officially been sunset. Click here for more information.
If you are looking for a wearable research solution, explore the Empatica Health Monitoring Platform.

Missing Participant Login Credentials

There are different ways to retrieve the participant credentials to log into the Care Lab App.

Research and healthcare professionals on the Academic & Basic Research Plan always have Care Lab Portal access available. To resolve any issues with missing or non-working participant credentials, follow the steps below to generate new login credentials or to reset the password for an existing participant.

If the Participant ID does not exist, you can generate new login credentials:

From the Care Lab Portal, click the “Hamburger Menu Icon” on the top-left corner of the screen. A side menu will open and you can click on `PARTICIPANTS` under the Management section.
Click on `ADD PARTICIPANTS` on the right-hand side of the screen.

There are two options to generate the Participant ID:

Automatic IDs

The system will automatically generate Participant IDs based on the information entered. These IDs will consist of up to ten numerical digits.

Respond to the questions and the system will generate consecutive Participant IDs. When done, click `ADD PARTICIPANTS` on the bottom-right corner.

Customized IDs

This option will allow you to manually enter any preferred Participant ID.

Pay attention in excluding any participant’s personal details in this section. Names, nicknames, or initials should not be used to ensure the privacy of the subject wearing EmbracePlus.

If a Participant ID already exists, it cannot be added again.