EmbraceMini needs to be connected via Bluetooth to a paired compatible companion device in order to allow data to be transferred from EmbraceMini to the companion device. The connection can easily be confirmed by opening the Care Lab App or by briefly pressing the front button: if the device is currently disconnected, the LED will alternate blue and orange.
When EmbraceMini is disconnected from the companion device, EmbraceMini will store data in its internal memory until it is reconnected and able to transfer data to the companion device. When the memory is full, EmbraceMini will stop recording (the LED quickly blinks orange). Make sure to connect EmbraceMini with the companion device in order to avoid interruption in the data collection.
Common reasons for disconnections
Check the possible reasons for disconnections below and what must be done to resolve the issue:
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Bluetooth is turned OFF.
- Bluetooth must always be turned ON.
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EmbraceMini is out of Bluetooth range from the paired companion device.
- Check that EmbraceMini is within Bluetooth range (10 meters/30 feet) of the companion device.
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Some interference is obstructing the Bluetooth connection.
- Check that there is no obstruction of the Bluetooth connection, such as walls, large furniture, heavy fabric, etc.
- Avoid connecting other Bluetooth accessories, such as wireless earbuds or Bluetooth speakers, to the companion device while EmbraceMini is in use.
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The Care Lab App is closed.
- Make sure that the Care Lab App is open and allowed to run in the background.
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Android Android manufacturers may shut down applications such as the Care Lab App from running in the background to optimize the phone's battery life.
- Check our configuration tips for the companion smartphone to disable battery optimization and allow the Care Lab App to run in the background.
If the problem persists
If the above reasons have been addressed, and the problem persists, try the following steps. Note that the problem may get resolved at any point in the procedure. Check the status update, which should switch from red to teal or yellow:
- Place EmbraceMini on the cable charger. You should see the front LED glowing white.
- Open the Care Lab App and wait ~1 min to check if the status changes to teal with the message ‘EmbraceMini is charging’.
- Force close the Care Lab App and open it again after ~5 seconds.
- Wait ~1 min to check if the status changes to teal with the message ‘EmbraceMini is charging’. If it doesn’t, continue with the next steps.
- Make sure the companion device is within Bluetooth range and the Bluetooth is ON.
- Android Make sure Location services are ON and allowed for the Care Lab App. (The location services are mandatory by the Operating System to enable Bluetooth scanning. The Care Lab App will not access, share, or store any location information for any of its features.)
- Toggle the Bluetooth OFF for a couple of seconds.
- Toggle the Bluetooth back ON, then go back to the Care Lab App and check the status, which should indicate charging. If it doesn’t, continue with the next steps.
- Tap on the 3 dots on the top-right corner, then tap on ‘Forget’ under the EmbraceMini section.
- The Care Lab App will go back to the pairing screen. Make sure EmbraceMini is charging and nearby, then attempt pairing again.
- If the pairing fails, delete the Care Lab App and reinstall it. This will force the process to start from the beginning, so have the login credentials available for logging back into the Care Lab App.
If the issue persists, fill out the form by clicking on Submit a request at the bottom of this page, or by going to this link. Please provide as much information as possible to the Empatica Research Support Team and we will then reach out directly to assist you further.