Setting up your Care Lab Portal account

The Care Lab Portal is one of the software components of the Empatica Health Monitoring Platform. It is web-based, and can be accessed from the most common internet browsers.

The Care Lab Portal allows users to:

• Manage participants
  • Create Participant IDs and generate credentials to login to the Care Lab App
  • View and manage the participant status
• Monitor participants' digital biomarkers
  • View and monitor participant’s wearing time
  • View and monitor the data flow and digital biomarkers
• View and download data Access Keys
  • Data Access Keys are your credentials for accessing and downloading raw sensor and digital biomarker data from the AWS S3 bucket
• Access helpful documentation such as support and regulatory documents

It is important that you create your Care Lab Portal account before starting data collection so you can generate participant credentials used for logging participants into the Care Lab App.

Make sure that you check this step-by-step guide on the setup and use of the Empatica Health Monitoring Platform.

Care Lab Portal Account Creation

Academic & Basic Research users receive an email from Empatica on how to get started with the Empatica Health Monitoring Platform once the order has shipped. This sign-up email for the Care Lab Portal is sent to the email address registered in the order.

If you haven’t received the email, click here to set up your account directly on the portal. Note that the account should be created by the researcher who will be the primary user of the Empatica Health Monitoring Platform.

1. Click on ‘Sign up’ and enter your email address and preferred password. The password must contain:
   • At least 12 characters
   • At least 3 of the following:
     • Lowercase letters (a-z)
     • Upper case letters (A-Z)
     • Numbers (0-9)
     • Special characters (e.g. !@#$%^&*)

2. Verify your email. Open the email you received from Empatica and click on ‘Verify your account’.

* If you do not verify your email address, you will see this pop-up each time you log into the Care Lab Portal. Click on ‘Send a new verification email’ to proceed with the verification.

3. Tell us a bit more about yourself. Enter your first and last names and click on ‘Next’.

4. Create your Study and enter your preferred Study name. It can have a maximum of 50 characters.

5. Click on ‘Create my study’ to confirm. You can change your Study name at any time by clicking on the ‘edit’ icon right next to the study.

Accepting a staff invitation

Staff members added to a study will receive the email invitation.

1. Click ‘Accept Invitation’ from the email you receive.

1. If you do not have a Care Lab Portal account, you will be asked to create one. Fill in the required fields to create your account.

   

   • You will receive an email to verify the email address used. Click ‘Verify your account’.

2. If you already have an existing Care Lab Portal account, you will be asked to log into the portal with your email and password.

   

3. Click ‘Accept Invitation’ to access the Site.

   

4. If you already have access to an existing Study and have been invited to a new one, you may also click on the bell icon on the top-right corner of your Care Lab Portal Account to accept the invitation.